Location: Irvine, California | Job #:576 | Category: Operations- Management
Our client is the leading provider of rental equipment in the nation forEnvironmental Monitoring Equipment, Sampling and Safety Supplies, Non-Destructive Testing and Visual Inspection Instruments, as well as Continuous Emissions Monitoring (CEMS) Equipment and EPA Protocol Gases. This position is located in Irvine, CA.
The Branch Managers primary responsibility is to direct day-to-day activities of a facility in order to deliver outstanding customer service, exceptional equipment quality and achieve/exceed rental and sales revenue targets. Demonstrate strong leadership skills while managing branch operational processes and procedures, equipment rentals and create a safe work environment through solid decision making and Doing the Right Things Right.
Duties and responsibilities Leadership
Hire, train and develop staff to ensure all functions are performed competently and efficiently
Set clear expectations for performance and evaluate results
Manage and coach team members for success and empower to make good business decisions
Engage in staff activities and hold staff accountable for delivering results
Create a professional workplace and model acceptable behavior
Demonstrate Core Values in all actions and decisions (Loyalty, Respect, Accountability, Expectations and Performance)
Ensure all health and safety procedures are followed and create a safety culture within the site based on education, organization/housekeeping, PPE requirements Operational Excellence
Maintain an efficient, clean and organized branch
Ensure all equipment meets Pine quality standards
Confirm that customers are receiving clean, calibrated and working equipment
Follow operations workflow procedures from order through delivery and returns through invoicing
Maximize equipment utilization
Confirm compliance with all company state and federal policies and procedures
Support other locations with equipment or other services
Be the primary after hours contact for the location Customer Focus
Ensure excellent customer experience through each key touch point
Delivery exemplary service and quality products
Monitor and lead proactive customer satisfaction efforts
Partner with other departments as internal customers to achieve goals Resolve any discrepancies that impact customer satisfaction Sales Revenue Growth
Ensure rental and sales revenue goals are achieved
Follow up on new and expanded business opportunities
Focus on customer retention methods Other duties, as assigned or required.
Qualifications Qualifications include:
Bachelors Degree preferred; Associates degree plus eight to ten years experience in operations or 10+ years in an operations role accepted in lieu of degree.
At least five years as an operations supervisor or manager
Knowledge and experience in the equipment rental industry highly preferred
Two years environmental and/or NDT/NDE industry experience preferred
Clean driving record
Analytical thinker with solution orientation
Profit and loss experience a strong plus
Proactive approach with high sense of urgency to succeed
Excellent written and verbal communication skills
Effective leadership, motivational, and organizational skills
Ability to multi-task, plan and organize time
Computer skills (Outlook, MS Excel, Word, PowerPoint)
Fast paced office and warehouse environment with some field travel by car or air for meetings, training and customer visits.
This position is 30% sedentary and 70% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 50 lbs assisted or unassisted and requires ability to drive a Pine vehicle.
The Branch Manager may supervise the following positions:
Customer Service Representative
Inside Sales Representative
Shipping / Receiving Clerk
Other position, as determined