SVP Operations

Location: San Bernardino, California | Job #:594 | Category: Operations- Management

Our client is a leading consumer products company with a dynamic, creative and entrepreneurial spirit. Their artisanal roots define a longstanding passion of bringing quality and trend-right indoor and outdoor planters and garden décor to market in the US and Canada.

They are actively seeking a Sr. VP of Operations is a key leadership position that oversees all aspects of order fulfillment including:

  • Supply Chain Planning (Demand, Inventory, and Purchase Order Planning)
  • Direct Material Procurement and Supplier Management
  • (All supplies are located mainland China)
  • Order Management
  • Order Fulfillment
  • Receipt and warehousing
  • Pick, pack and ship
  • Customer Service

The majority of product volume is split between a DC in East Coast and another DC in Southern California and a third, smaller volume DC, in Canada). A fourth, customer specific DC is under consideration in the Pacific Northwest. All current sites have local Order Management and Customer service.

You will be successful in this role if you have been responsible for:

  • Strategic Planning for the functions
  • Planning and hiring for staff
  • Measuring performance to Objectives
  • Ensuring day-to-day management of operations
  • Driving continuous improvement in cost, responsiveness, and quality
  • Making strategic decisions about suppliers and DC locations

Key Technical Requirements and Skills:

  • Prior experience managing or building as a Director or Operations Manager
  • Experience sourcing and negotiating with Supplier in China and Vietnam.
  • Experience leading implementation and use of Warehouse Management Systems (WMs) or other supply chain enterprise system.
  • Knowledge of supply chain (practices and pricing) , including:
  • Inventory and Master Planning
  • Warehouse best practices,
  • Practices of transportation companies and 3PLs.
  • Knowledge and analytical skills for inventory planning and management
  • Knowledge of bests practices in fulfillment to retailers
  • Analytical skills to measure results and make operational decisions
  • Experience in warehouse operations, including receipt and processing of internationals shipment
  • Solid references
  • Experience leveraging technology to drive process efficiency and quality

Key Responsibilities:

  • Liaise with superior to make decisions for operational activities and set strategic goals
  • Plan and monitor the day-to-day running of business to ensure smooth progress
  • Supervise staff from different departments and provide constructive feedback
  • Procurement
  • Supply Chain Planning
  • Shipping and Receiving
  • Order fulfillment and Customer Service
  • Collaborate effectively with peer groups
    • Finance (DL and facility cost)
    • Sales
    • Product Development
  •  Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  •  Manage/Measure
    • Team member productivity for continuous improvement
    • Customer Satisfaction and implement
  • Implementations for continuous improvement
  • Manage procurement processes and coordinate material and resources allocation
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Manage relationships/agreements with external partners/vendors
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with legality and conformity to established regulations
  • This position reports to the President.

Education and Training

  • Bachelor’s Degree, MBA preferred
  • Supply chain certification (e.g. APICs) desirable
  • Leadership skills
  • Excellent written/verbal communication skills
  • Ability to Motivate and Inspire
  • Collaborative problem solver
  • Driver / Doer mentality; Goes above and beyond in solving problems/issues
  • Ability to quick assess and operational situation and deploy resources to resolve
  • Open to change, driver of changes to improve
  • Digs into details of business, but empowers manager to execute
  • Champions consistent business approaching and measurement across sites

Other benefits come when joining the team

  • Health & Dental Insurance
  • 401K (company matches up to 3%)
  • Generous PTO policy (20 days annually)
  • Time off to Volunteer
  • Training and coaching support

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