Director of Professional Services
Our client is a global SaaS and service solutions provider focused on improving engineering processes. They are expanding their U.S. operations and are looking to add a Director of Professional services. This position will report to the General Manager and Global Managing Director of Professional Services.
Key Areas of Responsibility
• Second Manager in the Country
• Drive the development and expansion of the footprint in the US market
• Responsible for the management of the Professional Services department
• Disciplinary and Technical Director of all Professional Service employees
• Proactively identifies and engages with key customer technical decision makers and influencers while engaging the sales team
• Coaches and enables team to identify and understand the demands of customer requirements, decision makers and influencers
• Responsible for the budgeting and development of the professional service business
• Development of the Professional Service organization (Team size, Team collaboration, Skills, Know-how, Competence of team members)
• Leverage knowledge of resources and assign the right person and skills for sales support
• Orchestrate team resources and coaches the team to maximize the impact of customer engagement
• Ensure consistency and quality for customer satisfaction
• Development of the solution portfolio for sales and consulting (References material, market solutions etc.)
Leadership
• Team motivation
• Development and management of the employees and skills
• Final decision of hiring new staff
• Knowledge and education of the technical team
• Promote talents / Implementation of career path
Sales Support
• Manage and ensure the right knowledge and competence
• Define together with sales the customer approach
• To identify the customer requirements (As-is and To-be)
Training and Consulting
• Planning of services to be executed and pre-sales (Who is doing what and when)
• Responsible for the optimal utilization in training, consulting and pre-sales
• Workload management of the employees
Projects and services
• Responsibility and decision of resources executing services
• Responsible to establish the skill matrix (Application engineer, consultant, senior consultant)
• Responsibility for the results of the solution and customer satisfaction
• Project responsibility (To meet the budget, planned cost and time)
Skills & Qualifications
• Experience and background in technical PLM / Technical Consultancy / CAD-Business
• Excellent management skills / Leadership in a software organization managing 12 – 20 people
• Proven experience in driving change management projects with a hands-on, roll up your sleeves mentality
• Excellent technical and commercial understanding
• Good communication and presentation skills
• Self-driven and team worker
• Well structured and well organized
• Strong interpersonal and social skills with executive credibility